Smartbox- An Innovative Idea to Speed Up the Delivery Process

Online shopping portals have made the shopping experience easy for the busy professional, but on-time delivery has always remained an issue for them. No matter how fast they try to deliver, but co-ordinating with the courier guys is always created hurdles in their process. And, to solve these pitfalls and to make the delivery process customer-friendly, Smartbox has come up as an innovative thought.

A Delhi-based startup, Smartbox createdan engineered solution to ensure easy delivery especially for far-flung areas.A huge portion of the Delhi-based Smartbox’s customers is shared by e-commerce companies, and 70% of e-commerce companies are based in Delhi NCR.

Owner’s Introduction

Amit Sawhney, son of the popular printing shop’s owner, named ‘Friends’, located in CP area has come up with this innovative startup idea. He has completed his graduation in Printing Management from the School of Imaging Arts & Science at Rochester Institute of Technology, Rochester, New York.

After contributing his skills in a company for almost a year, Amit shifted back to India in 1999. After 2003, the traditional print business that they ownedwas emerged as India’s largest transaction print and mail service provider, having 04 large industrial facilities in the country, at Chennai, Gurgaon, Kolkata, and Navi Mumbai.

An Innovative Solution

Amit explained, “We wanted a part in that ever-growing space. One of the biggest complexities and challenges in e-commerce, especially in poorly built out infrastructure countries like India is last-mile delivery, which is bound to get worse as volumes grow further,”

Smartbox’s prominent goal is to diminish the ‘last mile’ deliveries from the list and, secondly, to provide a customer-friendly delivery by making cash-on-delivery (CoD) cashless.

The process to get the fastest delivery by Smartbox is quite simple, customers have to follow 03 easy steps to get the product.

  • Purchase with any of the existing e-commerce partners
  • Select Smartbox while making check-out
  • Get SMS on your registered mobile number and pick up the parcel from the terminal.

Now, customer are free from the hassles of delivery as they need not to worry about the delivery when they are not at home. It also makes the process flawless by eliminating the co-ordinating process from the picture.


An Overview

The team intends to reach 5,000 transactions per day from this coming quarter, and working to achieve 30,000 transactions per day within a period of 01 year – taking their monthly revenues to around Rs 4 crore.

Amit added, “We intend to cover the top eight metros of the country in this financial year and the remaining tiers of the country next year,”

Till date, Smartbox has joined hands with Oriflame and Shopclues for their deliveries.

The Competitors

Qikpod, owned by Ravi Gururaj, is the closest competitor of Smartbox, rendering the similar facility in the city, Bengaluru. The firm has been received funds of $9 million from Accel Partners, Foxconn Mobile, Flipkart, and Delhivery. There are few more similar business models that are present in the markets, outside India, especially in Europe.  Few have similar network such as ‘InPost’ while other have their in house networks such as Amazon Lockers or DHL’s Pack Station.

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